Endurance Saddles by Trailwise Saddles
           
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SHIPPING

Once your order is placed, we ship right away.....usually that same day, unless your product is not in stock. Depending on where you live and what method of shipping you use, you should receive your order in 3-7 business days, unless it's a custom order.  All of our beta tack and many of our saddles are considered a custom order, are made to order, and ship when completed.  Most beta tack ships in 14 days; custom saddles in 2-8 weeks; and stocked saddles within 7 days, unless backordered.

Sale Items:  All Sale, Discounted, Clearance or USED items are NON-RETURNABLE.

Please call 970-231-3299 if you have any questions or need more information or email info@trailwisetack.com.
 
Shipping rates are calculated based on the table below. Orders are shipped using a combination of UPS or USPS, determined by the most efficient method for your particular order and shipping address.  If you must have your order shipped with a specific carrier, please note that in the customer comments field when ordering.
 
Thank you for your order!

Most orders are shipped via USPS. Saddles are shipped via UPS (If you are ordering a saddle, you must select SADDLES as your shipping option rather than standard ground). Orders shipped out of the continental US may incur additional shipping charges after checkout. Thank you!

Shipping Rates

Min Order
Up to
Shipping & Packing
$0.00 $25.00 $9.95
$25.01 $50.00 $11.95
$50.01 $75.00 $1290
$75.01 $100.00 $15.90
$100.01 $150.00 $17.90
$150.01 $200.00 $20.90
$200.01 $400.00 $22.90
$400.01 $600.00 $23.90
$600.01 $750.00 $24.90
$750.01 and all
saddles
$50.00 within US
*International orders are TBD on case by case basis.

RETURN POLICY
 

Returns and Exchanges

    Non-Custom Saddles: When purchasing a brand new non-custom "stock" saddle from Trailwise Tack, you are allowed 7 days for notification of return if the saddle does not fit the rider or horse. Return the saddle immediately, unused, for exchange or refund. We stress that a full refund can only be given if the saddle is absolutely clean and shows no evidence of use. Please note, a full refund does not include return shipping. A 15% restocking fee will be applied to the returned order.
Returned saddles should be shipped to the address listed below, via UPS or FedEx.  We advise that you return the shipment with insurance in case damage occurs during shipping.

Trailwise Saddles: 
As a general rule, all saddle sales are final.  However, we have no interested in a customer feeling "stuck" with a saddle that, for whatever reason, doesn't work or isn't wanted at the end of the order process.  As such, we will always do our best to re-home the saddle or exchange it with something that the customer finds more satisfactory. We will do our best to work with you and find a solution if you will do the same.

10-Day Money Back Guarantee:  Our Elite Racing Saddle is our only Trailwise model that is eligible for a 10-Day Money Back Guarantee in the colors of silver or red only.  Shipping costs are the responsibility of the customer.  There is a 10% restock fee on all returned Elites.

"Custom" Saddles"Custom Saddles" are saddles that are personalized to the point of being difficult to resell on the open market, i.e., names tooled onto the saddle, seat sizes larger than 17" or smaller than 15", exotic leathers, colors, and so on.  Custom saddles are not eligible for an in-store credit or refund.  If there is a manufacturer defect, the saddle will be replaced or repaired at no additional cost.  If for any reason a customer no longer wants the custom saddle once it arrives, Trailwise Saddles will list the saddle for sale on its web site and in its marketing communications with a 15% consignment fee

Used, Clearance or Discounted SaddlesAll sales on saddles marked Used, Clearance, Close-Out or Discounted are final and non-returnable.
    All Other Gear:
  • We want you to be satisfied your purchase and believe in offering the very best value, quality, and selection. You may return unused items for an in-store credit or exchange within 10 days of your receipt of shipment. (Merchandise must be returned in like-new condition in order to receive credit or exchange.) Please include a copy of the invoice along with the unused product and original packaging. On the invoice, please indicate the reason for each returned item. Also indicate if you would like to exchange and note the additional items you would like to order.
  • Additional shipping and handling charges will be applied to exchanges (however, if your return is a result of our error we will gladly pay the return shipping costs).
  • When shipping a return, we advise that you insure the package and obtain a tracking number. We will not provide a refund or exchange if we do not receive your package.
  • Friendly reminder…special orders may not be returned, exchanged, or credited.
  • Special orders may not be returned, exchanged, or credited.
  • If in doubt, please call or email before sending your return; this will prevent shipping fees being charged to you in the event your return is refused.

  • Please ship returns to:
            Trailwise Tack
            8504 Glade Rd.
            Loveland, CO  80538

Questions? Email Michelle

About Us Contact Us Shipping / Return Policy Links
 Trailwise Saddles, Inc. * 8504 N. Glade Rd. * Loveland, CO * US * 80538
(970)-231-3299
info@trailwisesaddles.com

    

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Trailwise Saddles specializes in adjustable saddles and exceptional trail tack for the equine athletes.
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